Deleting '' in library/containers doesn’t fix the problem. This suggests to me that the problem could be to do with permissions for this file. Specifically, the Word installation process seems to skip the step of requesting permission to access the. I have tried removing and re-installing MS word but this does not fix the problem. If I create a new user and install Endnote and Word for that user then the Endnote commands work correctly, this suggests to me that the problem is with my own user install/preferences. I have tried various suggestions from the Troubleshooting guide and can confirm that the Endnote preference plist and CWYW bundle are installed in the correct locations. Commands also don’t work if called from the Endnote menu. Specifically, every time I select a command in the Endnote X9 tab this takes me directly to the Endnote application and nothing further happens. I am using a Macbook Pro with OS 10.14.1. I am having a problem using Endnote with MS Word 2016 (version 16.20) after upgrading to Endnote X9.
